If a customer, a colleague or a friend is generous enough to share their feelings, those feelings are what they are. We might disagree with the assumptions that led to those feelings. But acknowledging that the feelings are real is a great place to begin a conversation. “You feel this way” is not the same as “Everyone who experienced what you experienced would feel the same way.”
FROM: Seth Godin’s Daily Blog
REFLECTION:
- Acknowledging what someone else feels opens the window to conversation/communication.
- It is obvious our experiences shape our view of the world… how can you gain understanding into another’s experience to better understand them?
- Imagine someone being curious enough to understand what you experienced … which has led to your views.
- Try this on today!